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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Hilgenberg products

The group "New Technologies" offers for review the products of the plant Hilgenberg: glass capillaries, glass tubes, glass rods and fibers, test tubes, NMR tube, NMR tube, XRD tube, melting and boiling point test tubes, DSC glass crucibles, round and flat bottomed tubes, bottles, weighing bottles, microanalysis tubes, micro inserts, destructible ampoules, pipettes, Pasteur pipettes, drip pipettes, Angle pipettes, micropipettes, mini pipettes, glass nozzles, special pipettes, Filling needles, Raschig rings, Wilson spirals, Glass Spirals, Glass balls, Glass panels and plate glass windows, Micro hand Torches, Cutting Tools, Disposable Syringes, Caps and caps, UV glue and UV lamps, pipette pears
  • Glass capillaries and tubes Hilgenberg
    Glass capillaries and tubes
    1405317, 1980004, etc.
  • Glass rods and fibers Hilgenberg
    Glass rods and fibers
    7347700, 7347701, etc.
  • Sample tubes and test tubes Hilgenberg
    Sample tubes and test tubes
    NMR, NMR, EPR, XRD, etc.
  • Pipettes and needles Hilgenberg
    Pipettes and needles
    micropipettes, needles, etc.
  • Nozzles for filling columns Hilgenberg
    Nozzles for filling columns
    4002130-32, 1580508-12, etc.
  • Glass spirals Hilgenberg
    Glass spirals
    oval, square, etc.
  • Glass balls Hilgenberg
    Glass balls
    8672020, 8413070-12, etc.
  • Glass panels and plate glass windows Hilgenberg
    Glass panels and plate glass windows
    glass plates, etc.
  • Accessories and tools Hilgenberg
    Accessories and tools
    4019703, 6000022, etc.
  • Special solutions Hilgenberg
    Special solutions
    glass lamps, etc.

NEW TECHNOLOGIES GROUP

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